A. Our standard check in time is 3pm and our standard check out time is 11am. Unless otherwise noted, these times will apply. You’ll receive entry information no more than 3 days prior to check in.
A. Please contact us on the day before check in for early check in requests and the day before check out for late check out requests.
A. Yes! If you have not submitted an early check in request or if your request was denied, you may still drop off your bags at 12pm but you must wait until 3pm to use the property in any way. If you have not submitted a late check out request or if your request was denied, you may leave your bags until 2pm, but they must be packed up and out of the way by 11am so that the cleaning crew can begin work.
A. Short term rental properties within Austin’s city limits are subject to the same Hotel Occupancy Tax as hotels. The tax breaks down as follows: 9% municipal and 6% state. Some of our properties, such as those located in Westlake Hills, are outside Austin’s city limits and are therefor subject only to the 6% state tax.
A. Short term rental regulations in Austin require that the names, ages, and contact info of all occupants be collected and recorded. We are of course not doing anything with the information except in cases of emergency. The information is kept securely within our company and never shared.
A. We’ve learned over the years that when traveling in larger groups, as our guests so often are, it is much simpler to purchase a property damage protection insurance plan up front, for a nominal fee, than to have one credit card be liable for the damage of an entire group. The purchase of these insurance plans also removes any motivation to “hide” damage and encourages reporting. Should any accidental damage be caused by a guest, it can simply be reported and claimed on insurance and the guest is not burdened by any additional expense.
A. We work with a wonderful concierge partner called KEY Concierge. They’ll be happy to help you arrange anything from airport pickup to private chefs or dinner reservations and everything in between.
A. You’ll arrive to a clean property with luxurious linens and clean towels. The bathrooms will be stocked with shampoo, conditioner, body wash, and hand soap. The kitchen will have basic kitchen utensils and supplies. We can’t guarantee there will be any certain cooking ingredients, condiments, or groceries, but we do instruct our cleaners to leave non-perishable items like condiments.
A. Our properties have either a lock box or a keypad lock. You’ll receive entry instructions and codes by email no more than 3 days prior to arrival. If you do not receive instructions, please ensure that you’ve entered your Guest Information into our system or shared it with one of our staff members.
A. Please make sure to lock all doors before leaving. The cleaning crew will be along shortly.
A. Ride Austin, Uber, and Lyft are all available for your convenience.
A. We do not. After too many deflated nights’ sleep for our guests, we have had to stop offering air mattresses.
A. Our cancellation policy is as follows: